Appointment cancellation and reordering

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The cancellation policy is in place to ensure that every patient has a fair chance to receive the desired day and time of treatment. We just ask that you respect the time of your doctor and other patients and try to keep your appointments organized. It is your responsibility to bear the consequences of changes to your schedule, so please be fair.

 

AKU ENERGIJA strives to provide accurate and professional services. Therefore, please inform us 48 hours in advance if you wish to cancel or change the appointment. We understand that emergencies do arise from time to time, in which case cancellation charges do not apply. The objective reasons are:

 

• unexpected hospitalization of a patient or a close family member, which prevents the patient from coming to an appointment or providing a medical service,

• sudden illness, injury or health condition of the patient or a close family member, which prevents the patient from coming to an appointment or providing a medical service,

• death of a close family member of the patient.

 

If the non-emergency cancellation notice is less than 48 hours, you will be charged late cancellation and no-show fees of €20, payable within 7 days. If you know someone who would be willing to take your appointment, referrals are also welcome.

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First Appointment Fee

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Due to the busy schedule, an advance payment of EUR 40 must be paid for the first visit of a new patient, which is non-refundable in case of late cancellation. This is to ensure security for the company and to provide some commitment and accountability on behalf of patients. Our offered appointment for the first visit will be valid for 5 working days, so please apply and confirm by paying a non-refundable fee of €40 per TRRSI56 6100 0002 1859 976and state your name, phone number and date of visit.